Head of UX
JustHead of UX
Location: London – hybrid 50%
Contract: Permanent
Hours: 35 hours
Role Purpose
We’re a digital‑first business rethinking retirement through clear, intuitive, and user‑centred digital experiences. As Head of UX, you’ll take a hands‑on lead in designing and shaping engaging customer journeys for future Generation X retirees. This role combines practical UX delivery with the opportunity to influence standards and direction across our digital products.
Working closely with Product, Technology, and Marketing, you’ll ensure every touchpoint is simple, consistent, and built around real user needs. It’s a great step‑up opportunity for a senior UX practitioner looking to expand their impact into strategic direction while remaining actively involved in delivery.
About Just
We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.
This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.
Key Accountabilities
Define and deliver a D2C UX strategy aligned to business goals and target customer needs
Set and champion a clear vision for consistent, high‑quality user experiences across all digital touchpoints
Lead a testing‑led UX approach, ensuring user research and insights directly inform product and design decisions
Embed continuous testing and iteration using data, analytics, and user feedback
Partner with Product, Engineering, Marketing, and key stakeholders to align UX priorities and delivery plans
Influence product roadmaps to ensure user needs and experience improvements are prioritised
Own UX quality standards, ensuring accessibility, usability, and visual consistency across products
Maintain and evolve a scalable design system and efficient UX processes
Define KPIs and measure the impact of UX initiatives to drive ongoing improvement
Represent UX at leadership level, sharing insights, progress, and opportunities for innovation
What We're Looking For
Experience designing and delivering user‑centred digital products in a D2C environment is essential
A strong portfolio that demonstrates end‑to‑end UX thinking, from discovery and research through to delivery
Hands‑on experience using modern design tools such as Figma, Sketch, or Adobe Creative Suite
Ready to take the next step, with the confidence to own UX workstreams and influence decisions beyond individual designs
Understanding of UX research, testing approaches, and data‑informed design, with a curiosity to keep learning
Comfortable collaborating closely with Product, Engineering, and Marketing partners
A thoughtful problem‑solver who can work effectively with change, ambiguity, and evolving priorities
Well‑organised, detail‑focused, and motivated to balance hands‑on delivery with broader UX thinking
Our Behaviours
At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
What’s in it for you
A competitive salary, pension scheme and life assurance
25 days annual leave plus an additional day on us for your birthday
Private medical cover and income protection, just in case
A generous and highly achievable bonus scheme
Opportunities to progress your career in-role and within the company
Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders
A variety of employee funded benefits available via our online benefits portal
Plus, several additional purchase options available for you and your loved ones
Explore our full range of benefits on our dedicated benefits page.
Belonging at Just
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.
We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Application details
Please submit your CV using the 'apply now’ button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment.
Be Bold. Be Brilliant. Be Just.