Senior UX Designer

Company Description

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. 

Got your attention? Read on…

We put people first. It’s all about you..

We're looking for a Senior UX Designer at UW, to own design work for complex or high-impact product areas with confidence and autonomy. You will demonstrate strong craft and collaboration skills and are trusted to deliver quality experiences with minimal oversight.

As a Senior UX Designer, you will contribute to defining product strategy through user insight and design direction, ensuring your team’s work aligns with user needs and business outcomes. You guide less experienced designers, helping them grow through feedback, mentoring, and example. You advocate for the user and represent design in cross-functional discussions, helping others understand the value of good design.

We work together. Your team and the people you will work with…

Within this role you will be building the design framework that underpins every product and service at Utility Warehouse. As part of a major digitalisation programme, you’ll work closely with service designers, product teams across energy, broadband, mobile, insurance and cashback, and partners in product, data and engineering. 

We deliver progress. What you’ll do and how you will make an impact:

You’ll lead the end-to-end experience across digital and offline touch points, creating consistency at scale through clear design patterns, frameworks and standards. You’ll drive adoption of a unified design language, enable collaboration, and support designers in your team. This includes setting guidelines, organising design assets, and maintaining documentation to prevent experience drift. You’ll coach teams to think beyond individual products, embed service design as a lasting capability, and help shift design from a reactive function to a strategic partner, shaping processes, measuring impact, and influencing a long-term transformation across the organisation.

Strategy & Leadership

• Drive Goals: You are integral in defining team goals and ensuring proposed work aligns with them. You drive prioritisation within your team to best achieve these outcomes.

• Autonomy: You lead design across complex user flows and multi-platform experiences, looking holistically at the user's experience beyond just the touch points in your immediate remit.

• Influence: You use data and insights to influence product direction and educate others on user and business trade-offs.

Advanced Research & Craft

• Complex Research: You plan and conduct end-to-end research for complex features or journeys, choosing the right methods (qualitative or quantitative) to ensure insights are reliable.

• Visual Excellence: You raise the visual design bar by setting high standards through your own work. You apply deep expertise in layout, hierarchy, typography, and color.

• Holistic Design: You collaborate with engineers to leverage technology to enhance the user experience, ensuring a seamless journey across platforms.

• Accessibility Guardian: You understand, assess against, and can clearly explain WCAG guidelines and accessibility considerations, ensuring inclusive design standards are met.

Mentorship & Culture

• Mentorship: You act as a collaborator and mentor to other designers, helping them improve their technical mastery (research, UX, UI).

• Communication: You present design rationale clearly and confidently to stakeholders, adapting your communication style to your audience.

• Process Improvement: You advocate for process improvements in design reviews and help the team work more effectively.

Here's the core skills and experience we're looking for you to bring:

Technical Mastery:

• 3yrs+ experience UX/ Product Designer with a solid understanding of full-cycle user-centred design (Research, UX & UI)
• Best-in-class design, wireframe (low and high fidelity) and prototyping skills
• Demonstrable experience of applying a range or research methodologies to drive reliable insights
• Experience of leading design across complex user flows and multi-platform experiences
• Understands, assesses against and can explain WCAG guidelines & a11y consideration

Impact:

• High levels of prioritisation skills with the ability to focus and drive the right work at the right time.

Planning & Delivery:

• Experience of leading initiatives that improve how the UX or product team operates
  Ability to facilitate large-scale meeting and cross-team workshops
  Delivers high quality design outcomes across multiple work streams

Operational Excellence:

• Operates autonomously across multiple initiatives
  Improves team collaboration through process enhancements

• Strong communication skills

Business & Domain Knowledge:

• Deep understanding of domain/ user segments and KPIs
• Uses data and insights to influence product direction

Leadership & Culture:

• Experience of giving feedback and guiding junior team members to improve their craft.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

• An industry-benchmarked salary. We’ll share it during your first conversation.

• Share Options and Save as You Earn scheme.

• Flexible working — remote-first with access to hot desks across the UK and a central London hub.

• Work-from-anywhere policy for up to 2 weeks per year.

• Discounts on our services and a free Cashback Card.

• Matched-contribution pension scheme and life assurance up to 4x salary.

• Family-friendly policies designed to help you and your family thrive.

• Discounted private health insurance, Employee Assistance line and free Virtual GP.

• Belonging groups helping shape an inclusive future.

• A commitment to learning and progression through our Career Development Framework with regular review and promotion cycles.

Apply here!  

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Job Description

Additional Information

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.