Senior UX Researcher

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

The challenge

For our customers and Partners, UW just needs to work – there when you need it, and invisible when you don’t. Just like flicking a switch. 

Our proposition to customers is simple, but for our technology teams, the behind-the-scenes complexity is what makes it so interesting. Learn more about life in our Tech teams here.

Got your attention? Read on...

We are looking for a Senior UX Researcher who is a strong advocate for the user and a highly self-directed leader. You are an excellent communicator, capable of turning dry data into compelling narratives that motivate teams.

We work together. Your team and the people you will work with...

You will act as a key strategic partner to Product, Design, and Engineering teams. Beyond your direct project work, you will elevate the research practice across the wider team by mentoring associate and mid-level researchers. You’ll work closely with cross-functional stakeholders and leadership to drive alignment on user needs and foster a culture of user-centric thinking.

We deliver progress. What you’ll do and how you will make an impact...

You will lead end-to-end research for complex, often ambiguous problem spaces. Your responsibilities will include:

Research Strategy & Planning:

• Partnering with leaders to define learning objectives and shaping the long-term product vision.

Methodology Selection:

• Designing comprehensive research plans using the right mix of qualitative and quantitative methods.

Execution & Synthesis:

• Translating raw findings into concrete, strategic recommendations that directly influence design and product requirements.

Stakeholder Management:

• Presenting findings to leadership and using storytelling to build empathy for the user.

Evangelism & Process:

• Championing the value of UX research and improving team tooling, templates, and research operations.

We put people first It’s all about you...

• 5+ years of dedicated experience in UX Research within a product development environment.
• Deep methodological expertise across a versatile toolkit of generative and evaluative research methods.
• Strategic impact with a proven track record of shaping product strategy and roadmaps.
• Expert facilitation skills, moderating sessions with high empathy to uncover deep user needs.
• Complex synthesis skills to distill diverse data into actionable frameworks, journeys, and personas.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
• Performance bonus: An annual discretionary bonus ranging from 15-40%.
• Flexible working
• Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).
• Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
• Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
• UW discounts: Save on our services and get a free Cashback Card.
• Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
• Family first: Policies designed to help you and your family thrive.
• Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
• Sabbaticals: An eight-week paid sabbatical after four years of service.
• Growth: A dedicated learning and development budget and bi-annual promotion cycles.
• Inclusion: Join belonging groups that help shape our culture.
• Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.

Apply here

You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Beth Rodgers will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.