Service Design Manager

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.

Reporting to the Senior Contract Services Manager, the successful Service Design Manager will be involved with driving continuous improvement of services and operational processes for Rail Services and join a successful, dynamic and motivated team. This is an Agile role and will involve travel to our Warwick office for meetings.

What you’ll do: 

• Apply ITIL best practices to create efficient, resilient, and customer-centric service management processes 
• Experience in producing support and service content for bid responses & pre-sales proposals
• Create and cost solutions in response to specific customer requirements
• Design Service responsibilities/tasks as required from each Telent Service Delivery department and external organisations
• Look at new systems and processes and optimise these for new and existing customers 
• Lead agreed Service Improvements for the team, supporting wider Business Improvements either as a lead or contributing member
• Creating winning solutions to the Service needs of potential new and existing customers
• Onboarding of new customers and contractors

Who you are:

The successful candidate will have a strong background in Service Design, with proven experience in the continuous improvement of services and processes. Experience within rail infrastructure technology is highly desirable, particularly across areas such as Wi-Fi and security, fibre networks, or radio communications.

Key Requirements:

• Excellent client facing and communication skills
• Experience of developing and costing support and service solutions as part of bid and presales proposals/tenders responses, and ideally for complex multi technology solutions 
• Service focussed with an appreciation for understanding technical solutions
• Continuous improvement of services and processes is a key part of this role
• Have a good understanding of the design concepts of System Thinking, Service Thinking, Design Thinking and Lean Thinking 
• Strong Microsoft Excel, PowerPoint, Visio and Word skills

 What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 26 days holiday, plus public holidays, and the option to buy or sell days annually 
• Employee Healthcare
• Car / Car Allowance
• Company pension scheme 
• A range of family friendly policies 
• Occupational health support and wellbeing Portal 
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. 

Learn more about Telent:

Click here for Telent Video!

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

#LI-REMOTE

#TJ-REMOTE