Service Designer

Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers).

Please note this vacancy is only available to Birmingham City Council employees.

Service Designer

Permanent

Grade C - £35,412 - £44,075 per annum 

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Hybrid 

About the Role

We are looking for a Service Designer to join the Product function at Birmingham City Council, helping to design and improve services that make a real difference for residents, businesses and colleagues across the city.

In this role, you will contribute to the design of services, processes and experiences that span people, systems and technology. You will work as part of multidisciplinary teams, supporting the delivery of user‑centred, accessible and inclusive public services.

This is a great opportunity for someone with service design experience who wants to grow their skills, work on meaningful public sector challenges, and be part of a supportive design and product community.

What You’ll Be Doing

• Contributing to the design and improvement of end‑to‑end services, working under the guidance of senior practitioners.
• Supporting discovery, research and design activities to understand user needs and service problems.
• Helping to map services, identify pain points and co‑design improved experiences with users and colleagues.
• Working closely with product managers, developers, researchers and service teams in multidisciplinary environments.
• Applying user‑centred design methods to help teams test ideas, learn quickly and improve services iteratively.
• Championing accessible, inclusive and human‑centred design principles.
• Learning from feedback, data and evidence to continuously improve your practice.
• Contributing to the wider design and product community by sharing learning and supporting collaborative ways of working.

About You

This role is well suited to someone who is passionate about user‑centred design and motivated by improving public services.

You will bring:

• Demonstrable experience or exposure to service design, user‑centred design or related practice.
• An understanding of working in agile environments as part of multidisciplinary teams.
• Strong design skills, communication and interpersonal skills, with confidence to collaborate and contribute ideas.
• A thoughtful and reflective approach, willing to challenge assumptions and learn from evidence.
• A commitment to designing services and products with the user experience at the centre.

You’ll be curious, optimistic and open to learning - comfortable trying new approaches and working through complex problems with others.

Why Join Us?

• Work on services that directly impact the lives of Birmingham’s residents and communities.
• Be part of an expanding Product and User‑Centred Design function within Digital & Technology Services.
• Learn and grow alongside experienced designers, product managers and technologists.
• Develop your career in a supportive environment that values learning, coaching and continuous improvement.
• Contribute to the transformation of digital and non‑digital services in one of Europe’s largest local authorities.

Please note this vacancy is only available to Birmingham City Council employees.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting.

Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification - Copy of JD - Service Designer.pdf

For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting ref 3965

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. 

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

#LI-HYBRID

#NWVIS

#LI-DNI