Service Designer

• Salary: National (Edinburgh and Leeds) ranging from £52,400 to £71,200 and London £57,700 to £78,300 (salary offered will be based on skills and experience) 

• This role is graded as: Senior Associate – Regulatory

• Your recruitment contact is Steve Christopher via steve.christopher@fca.org.uk. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted. 

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving, and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.   

The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile and cost-effective technology and data ecosystem that drives better decisions, transparency and operational efficiency. Sitting within DTI, the Digital Intelligence Solutions department delivers a Digital Unified Intelligence Environment (DUIE) to surface insights for action through tools, dashboards and bespoke analysis.

 
Role responsibilities

• Champion a people-centred lens, guiding colleagues to understand user needs and uncover opportunities that meaningfully improve consumer experiences

• Bring your visual and product design skills to life by shaping and prototyping concepts that help teams explore and refine service ideas

• Drive service improvements by analysing root causes, using data and design thinking to test solutions quickly, iterate with professional judgement and promote a culture of continuous learning

• Lead inclusive co-creation workshops with users and stakeholders to shape practical, effective solutions to complex service challenges

• Create clear, engaging artefacts that communicate systems, opportunities and future direction to diverse audiences across the FCA

• Enhance the FCA Design System by identifying reusable patterns and components that improve consistency and raise design quality organisation‑wide

• Support and grow our design community, encouraging collaboration, capability building and knowledge‑sharing across teams

• Work collaboratively in a hybrid environment, involving your team in research and by identifying opportunities that lift project outcomes and add value for the wider organisation

Skills required 

Minimum:

• Prior experience of working within multi-disciplinary Agile teams to deliver digital products or services

• Proven experience of leading others through design sprints or design thinking processes

• Demonstrable experience in prototyping and wireframing

Essential:  

• Brings experience designing user centred services in multi-disciplinary teams, ensuring outcomes reflect real user needs

• Skilled at framing challenges, mapping problems, drawing out insights and supporting inclusive co‑creation with users and stakeholders

• Confident applying user‑centred design approaches in enterprise settings, collaborating closely with user researchers to shape and interpret research

• Ability to use digital design tools such as Figma or Balsamiq to create prototypes, wireframes and visual concepts that guide shared understanding

• Comfortable facilitating engaging workshops, design sprints, seminars and training sessions that help colleagues contribute with confidence

• Builds productive, collaborative relationships with SMEs, sponsors, delivery teams and stakeholders, working effectively in both structured and unpredictable environments

• Quick to develop domain knowledge and open to exploring new perspectives, enabling innovative and accessible design solutions; experience with GDS standards, accessibility or data visualisation tools like Tableau is desirable

Benefits 

• 25 days annual leave plus bank holidays 

• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary 

• Private healthcare with Bupa, income protection and 24/7 Employee Assistance 

• 35 hours of paid volunteering annually 

• A flexible benefits scheme designed around your lifestyle 

For a full list of our benefits and our recruitment process as a whole visit our benefits page. 

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation. 

 
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. 

 
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable. 
 

Disability confident: our hiring approach 
 
We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements. 
 

Useful information and timelines 

Timeline:  

• Job advert close: 9th April 2026 at 11:59pm

• CV Review/Shortlist: 13th April 2026

• 1st Stage Interview: w/c 20th April 2026

• 2nd Stage Interview: w/c 27th April 2026

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.   

• SC Clearance is required for this role (SC Guidance) - you will hold or will be required to obtain Security Check (SC) level vetting.