We don’t just build technology. We build hope for everyone dealing with Cancer. 

The role of Lead Service Design Engineer is broad and multidisciplined, and spans the entire lifecycle of the installed base, from development to decommission. 

We drive the service and technical roadmap into Elekta’s radiotherapy solutions, ensuring customer satisfaction and device availability increases through improvements to installability, upgradability, serviceability, and supportability. 

As a Lead Service Designer Engineer, you will work with world-leading radiotherapy technology in a clinical environment, making this a challenging and fulfilling role. With a strong focus on customer service, user safety and system uptime, you will play a crucial role in ensuring the availability of Elekta’s products and maintaining customer satisfaction. 

This role requires domestic and international travel to customer sites to perform pilot installations/upgrades, clinically representative validation testing as well as performing corrective maintenance to return our customers linear accelerators to clinical use. 

What you’ll do at Elekta: 

Your responsibilities will include but are not limited to: 

Service Design 

• Initiating and participating in Service Design Continuous Improvement activities, innovation projects and workshops, including improved fault-finding workflows, predictive and proactive maintenance schedules, and influence the service and technical product roadmap. 

• Consulted on the definition of Service User Needs, and their decomposition into System Requirements and validation tests 

• Creation of technical procedures and service workflows for user manuals 

• Supporting supply chain colleagues to ensure that 3rd party service agreement Service Level Agreements reflect and meet the requirements for Elekta’s service solution. 

• Contributing to Failure Reporting and Corrective Action Systems (FRACAS), and Corrective and Preventative Actions (CAPA) actions relating to field incidents/problems. 

Domain Systems Engineering 

• Decomposition of service System Requirement Specification into Sub-System Requirements Specification 

• Collaborate with Domain Systems Engineering to influence the architecture for the system/sub-system. 

• Drive service roadmap, user needs, system, sub-system and module requirements within the domains. 

• Review and evaluate subsystems and modules, balancing quality with life cycle cost (including installability, upgradability, serviceability, and supportability).Promote technologies, methodologies and tools which support the service and technical roadmap. 

• Identify and drive implement of improvements that enhance the customer’s satisfaction with Elekta. 

• Supporting FMEAs 

• Definition of upgrade paths 

Service Architecture 

• Support the Service Architect, liaising with System Engineering to ensuring that all service user needs are met by the solution. 

Validation & Release 

• Support responsibilities of the service lead for assigned projects when required. 

Incident Management 

• Responsible for the investigation and resolution of complex technical product issues escalated from the global Field Service community to the Incident Management team, remotely and on-site. 

• Be available for domestic and international travel and flexible scheduling to resolve product issues at customer sites at short notice. 

• Consult on problems within the Problem Management team. 

• Support field safety investigations by providing incident information and product knowledge. 

• Identify root causes of incidents and problems, and collaborate with cross functional teams to drive resolution, and enhance product reliability and customer satisfaction. 

The right stuff: 

• To be able to travel internationally at short notice. 

• English language – education taught in English or having passed a Secure English Language Test (SELT) to at least level B1 (CEFR) or similar recognised test. 

• Excellent interpersonal and verbal communication skills, concise and coherent written work. 

• Must be self‑motivated, able to work as part of a team or manage own workload, with flexibility where appropriate. 

• Ability to operate at multiple levels of an organisation and in an international/multi‑cultural environment. 

• Ability to work with customers face‑to‑face and remotely, in high pressure situations. 

What you bring: 

*We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!    

• Minimum HNC or equivalent in a related engineering or other similar scientific discipline. 

• Minimum 7 years’ experience installing, servicing, testing or supporting Linear Accelerators or relevant role experience. 

• Completion of all relevant Elekta technical training courses. 

• To be able to fault find and repair at board level & below. 

• Awareness of the Elekta product portfolio with experience in one or more products. Basic clinical workflow awareness. 

• Understanding of industry standards such as ITIL, Agile, SAFe, project management, ISO standards, etc. 

• Competent with tools such as but not limited to: JIRA, Polarion, Enovia, and Salesforce. 

• Competent with relevant IT technology including Windows OS and Microsoft Office applications. 

What you’ll get: 

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and  for everyone regardless of where in the world, to have access to the best cancer care. In  addition to this, Elekta offers a range of benefits.  

• Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1 day WFH) 

• Up to 25 paid vacation days (plus bank holidays)  

• Holiday Purchase Scheme 

• Private Medical Insurance 

• Attractive Employer Pension Contribution Package 

• Cycle to work scheme 

• Life Assurance 

• Onsite subsidized restaurant, offering budget-friendly dining 

• Love electric (Electric vehicle salary sacrifice scheme) 

Hiring process 
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.  

 
Your Elekta contact 
For questions, please contact the Talent Acquisition Partner responsible, Sarah Elmasry, at Sarah.Elmasry@elekta.com. We do not accept applications through e-mail. 

 
We are an equal opportunity employer 

We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.