The Role
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As a Senior Graphic & Interaction Designer, you will lead the creation of intuitive, visually compelling, and user-centred digital experiences for government services. Working within multidisciplinary agile teams, you will combine interaction design, visual design, and prototyping expertise to shape end-to-end user journeys.
You will operate across all phases of delivery, translating user needs, business goals, and technical constraints into high-quality design solutions. You will champion user-centred design principles, using evidence and insights to inform your work while ensuring alignment with GDS standards and accessibility requirements.
You will collaborate closely with researchers, content designers, developers, and product stakeholders to deliver cohesive and effective service experience
Your responsibilities:
• Design and deliver interaction and visual design solutions for digital services
• Create and iterate prototypes using appropriate techniques (e.g., sketching, wireframes, high-fidelity designs, coded prototypes)
• Demonstrate the value of prototyping to teams and stakeholders
• Apply user-centred design practices within agile environments
• Use quantitative and qualitative user data to inform and validate design decisions
• Conduct user-centred analysis, translating insights into meaningful design outcomes
• Build and test interfaces, contributing to both simple and complex systems integration
• Collaborate with developers to ensure design feasibility and implementation quality
• Communicate design concepts, insights, and recommendations effectively across teams
• Tailor communication outputs (e.g., presentations, visuals, prototypes) to different audiences
• Ensure designs meet accessibility standards and inclusive design principles
• Contribute to design systems, consistency, and best practices across services
• Mentor junior designers and support capability development within teams
Your Profile
Essential skills/knowledge/experience:
• Prior experience working within Central Government, or GDS environments
• Strong experience in interaction design and graphic/visual design within digital services
• Proven expertise in prototyping techniques (sketching, wireframing, high-fidelity and/or coded prototypes)
• Solid understanding of when and how to apply different prototyping approaches
• Experience working in user-centred agile environments
• Strong understanding of design, technology, and data principles
• Proven ability to conduct user-centred analysis using both qualitative and quantitative data
• Ability to translate insights into clear design outcomes and recommendations
• Experience contributing to systems integration and interface design
• Strong communication skills, with ability to tailor analysis and insight for different audiences
• Experience working collaboratively within multidisciplinary teams
Desirable skills/knowledge/experience:
• Prior experience within Central Government / GDS environments
• Active SC Clearance or SC eligible
• Familiarity with GOV.UK Design System and service standards
• Experience supporting service assessments and design governance
• Knowledge of accessibility standards (e.g., WCAG)
• Experience working on large-scale, complex digital transformation programmes
• Experience mentoring designers or leading design workstreams